Help Center
Guides and answers to help you run your agency on Ziyara.
Getting Started
Getting Started
Set up your agency and launch your first group in minutes.
Read guideManaging Groups
Create and organize your Umrah and Hajj departures.
Read guideTrip Program, Tasks & Readiness
Prepare a departure from the group page: program, checklist and hotels.
Read guidePanel Controls & Daily Operations
Use tables, dashboard reminders and the supporting agency pages.
Read guidePilgrims
Adding Pilgrims
Add, import, edit and approve travelers in your groups.
Read guideSign-ups, Waiting List & Cancellations
Take registrations online, cap a group, and handle cancellations and refunds.
Read guideVisas & Documents
Collect documents, prepare visa files for your operator and track each visa.
Read guidePilgrim Mobile App
Get your pilgrims onto the app and know what they see there.
Read guideLogistics
Finance
Payments & Invoices
Track pilgrim payments, create invoices and payment plans.
Read guideCustomer Offers & Acceptance
Share a fixed proforma offer, record acceptance and create an invoice.
Read guideExports & Documents
Export pilgrim data, rooming lists, manifests and PDFs.
Read guideCost Calculator
Price your packages accurately before you sell.
Read guideFinancial Dashboard & Currencies
Read financial totals, currency conversions, date periods and reports.
Read guideMarketing
Poster Generator
Design marketing posters that auto-fill your group details.
Read guideAnnouncements, SOS & Campaigns
Use announcements and SOS separately from SMS and email campaigns.
Read guideInquiries & Leads
Follow people who asked about a trip until they register.
Read guideFeedback, Reviews & Your Public Page
Ask pilgrims how the trip was and show the reviews you choose.
Read guideAdministration
Run your agency on Ziyara
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